If you’re having trouble downloading your eSIM to your device, follow these troubleshooting steps:
- Confirm that your device supports eSIM. Check your device’s specifications to ensure it is eSIM-compatible.
- Check your Internet connection. Make sure you’re connected to a stable Wi-Fi or mobile data network, as you’ll need a reliable Internet connection to download your eSIM.
- Ensure you’re entering the correct activation details. If you’ve opted for manual activation, make sure to enter the correct SM-DP+ Address and Activation Code provided in your eSIMple account.
- Update your device’s software. If your software is outdated, it could potentially interfere with eSIM downloads.
- Restart your device. This can often resolve minor issues and is particularly effective if the download process seems to be stuck.
If you’ve tried these steps and still can’t download your eSIM, please contact our eSIMple support team for assistance.
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