If your eSIM is installed but won’t connect to the network, consider the following:
- Check your location. The eSIM will only connect to networks within its designated service area.
- Enable data roaming. Your eSIM requires data roaming to be switched on in order to connect to the network.
- Manually select a network. Sometimes, manual selection can prompt a connection.
- Reset your network settings. This step is often helpful in resolving connection issues.
- Restart your device. Like many tech solutions, a simple device restart can solve many software-related issues.
If none of these steps work, contact our eSIMple support team for further help.
If you’re all about problem-solving, these questions could be your jam: