eSIM not activating on Android

If you are having trouble activating an eSIM on your Android device, please follow the steps below:

  1. Make sure your device is connected to Wi-Fi or has a working cellular data connection. This is required to download the eSIM profile.
  2. Make sure your device is compatible with eSIM technology. Not all Android devices support eSIMs.
  3. Make sure you are following the correct instructions to add an eSIM to your Android device. You can find these instructions on our website.
  4. Restart your device and try to add the eSIM again.

If you have tried all the above steps and still cannot activate the eSIM, please contact us and we will be happy to help.

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