eSIM is Installed but Not Working

If your eSIM is installed but not working as expected, follow these troubleshooting steps:

  1. Check the eSIM settings on your device. Make sure the eSIM is set as your primary data line and that data roaming is turned on.
  2. Restart your device. This can often solve minor software glitches and issues.
  3. Update your device’s software. If your device’s software is outdated, it might lead to eSIM related issues.
  4. Check your network coverage. Make sure you’re in the eSIM’s supported network coverage area.
  5. Reset your network settings. Go to Settings > General > Reset > Reset Network Settings.

If your eSIM still doesn’t work after trying these steps, please contact our support team for further assistance.

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