If your eSIM is installed but not working as expected, follow these troubleshooting steps:
- Check the eSIM settings on your device. Make sure the eSIM is set as your primary data line and that data roaming is turned on.
- Restart your device. This can often solve minor software glitches and issues.
- Update your device’s software. If your device’s software is outdated, it might lead to eSIM related issues.
- Check your network coverage. Make sure you’re in the eSIM’s supported network coverage area.
- Reset your network settings. Go to Settings > General > Reset > Reset Network Settings.
If your eSIM still doesn’t work after trying these steps, please contact our support team for further assistance.